1. What types of products do you offer?
We offer:

• Pre-made Products: Standard sizing (XS, S, M, L, XL).
• Custom-Sizing Products: Made to your measurements, ordered via WhatsApp.
• Made-on-Request Products: Custom designs ordered via “Book an Appointment.”
  
  

2. How long does production and delivery take?

• Production: 3–30 days, depending on product complexity.
• Delivery: 2–4 business days via DHL Express (customs may delay).

3. Are shipping costs covered?
Yes, worldwide shipping is free. However, customers are responsible for customs fees, VAT, and any other duties.

4. Can I return a product?

• Returns: Request within 24 hours of receipt for eligible items (unworn, unused, with tags).
• Non-returnable: Custom, personalized, sale items, and gift cards.
• Refunds: Issued within 30 days after inspection (shipping, taxes, and duties are non-refundable).

5. What if my product has an issue?

• Report within 24 hours of delivery with photographic evidence to info@horehocouture.shop. Claims after this time cannot be accepted.

6. How do you ensure product quality?
All items undergo rigorous quality control. For handmade products, expect 90–95% similarity to promotional images.

7. Can I see my custom order before shipping?
Yes, you’ll receive detailed photos for approval. Written approval is required before dispatch.

8. Do you offer gift cards?
Yes, gift cards are valid for 1 year and can be used online or in-store. They are non-refundable, non-transferable, and cannot be replaced if lost or stolen.

9. How is my personal data handled?
We comply with GDPR regulations and only collect data for order fulfillment, customer support, and marketing (with consent). Your data is securely stored and shared only with trusted third parties.

10. How do I manage cookies or marketing preferences?
You can manage cookies in your browser settings and opt in/out of marketing emails at any time.

For further inquiries, contact us at info@horehocouture.shop.