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Terms and Conditions
1. Product Policies
Horeho Couture offers three types of products:
Horeho Couture offers three types of products:
- Pre-made Products: These have standard sizing (XS, S, M, L, XL) and can be ordered directly through our website.
- Custom-Sizing Products: These are ordered according to the customer’s measurements, which can be submitted by contacting us via WhatsApp.
- Made-on-Request Products: These are custom-made based on the customer’s specific requests for sizing and designs. These can be ordered through the “Book an Appointment” option.
Product Quality & Handcrafted Details:
- If the customer purchases a Pre-made product, they will receive the product as shown on the official website, but please note that there may be slight color differences due to monitor settings.
- If the product is handmade or includes handwork, please understand that it may not be identical to the promotional images. Expect a 90-95% similarity based on the design and materials used.
Production and Delivery Times:
- Horeho Couture products typically take 3-30 days to be produced, depending on product complexity.
- Exceptions to the timeframe may occur if materials are out of stock or in cases of unforeseen circumstances. Customers will be informed of such delays by our Sales Team.
2. Shipping Policy
Horeho Couture offers worldwide shipping, with all shipping costs covered by Horeho Couture, excluding customs fees and VAT.
Couriers and Delivery:
Horeho Couture offers worldwide shipping, with all shipping costs covered by Horeho Couture, excluding customs fees and VAT.
Couriers and Delivery:
- Shipping is handled by DHL Express free of Charge.
- Products are shipped on weekdays only.
- Delivery typically takes 2-4 business days (excluding customs processing).
Once the product(s) is delivered, the customer must sign for the package. If the package is not signed for, the courier will attempt further deliveries and contact the customer.
Customs:
Customs:
- Customers are responsible for any customs fees or taxes upon arrival in the destination country, including duties, processing, and brokerage fees.
- Customs processing may delay delivery. Please check with local customs if delays occur.
3. Refund Policy
- Returns: You have 24 hours after receiving your item to request a return. The item must be in the same condition it was received (unworn, unused, with tags, and in the original packaging). A receipt or proof of purchase is required for a return.
- Return Process: Contact us at info@horehocouture.shop to initiate the return. If accepted, a return shipping label and instructions will be provided.
- Refunds: Once the returned item is inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be issued within 30 days to your original method of payment. Shipping, taxes, and duties are non-refundable.
Non-returnable Items:
- Custom products, personalized items, sale items, and gift cards cannot be returned.
- Exchanges: Horeho Couture does not offer exchanges for international orders. For custom orders, slight deviations in fit are possible, as perfect fit requires at least one fitting.
Reporting Issues:
- Any claims regarding issues with products must be submitted within 24 hours of delivery, with clear photographic evidence of the issue. Claims submitted after this time will not be accepted.
4. Quality Assurance
All products undergo a rigorous quality control process. We ensure that all items shipped are defect-free.5. Approval Process for Custom Orders
For custom-sizing and made-on-request products:
All products undergo a rigorous quality control process. We ensure that all items shipped are defect-free.5. Approval Process for Custom Orders
For custom-sizing and made-on-request products:
- Customers will receive detailed photos of the completed product before shipping.
- Written approval is required before dispatch.
- By approving the product, the customer confirms it meets their specifications and waives any rights to dispute design or measurements.
6. GDPR and Privacy Policy
Personal Data Processing:
We respect your privacy and comply with the General Data Protection Regulation (GDPR). We collect, process, and store personal data for the following purposes:
Personal Data Processing:
We respect your privacy and comply with the General Data Protection Regulation (GDPR). We collect, process, and store personal data for the following purposes:
- Fulfilling orders and providing customer support
- Sending transactional emails and updates
- Personalizing your shopping experience
- Complying with legal obligations
Customer Rights:
You have the following rights regarding your personal data:
You have the following rights regarding your personal data:
- The right to access your data
- The right to rectify inaccuracies
- The right to erase your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise these rights, please contact us at info@horehocouture.com.
Data Security:
We implement security measures, including encryption and regular assessments, to protect your personal data.
Data Retention:
We retain personal data only as long as necessary for the purposes mentioned above, in line with legal requirements.
Third-Party Data Sharing:
We may share your data with trusted, GDPR-compliant third-party providers who assist in operating our website and services.7. Cookies and Tracking
We use cookies to enhance your experience on our website. By using our site, you consent to the use of cookies. You can manage cookie preferences in your browser settings.8. Marketing Communications
With your consent, we may send marketing communications. You can opt-in or opt-out at any time by following the instructions in the emails or contacting us directly.9. Gift Cards
Gift cards are issued by Horeho Couture LLC and can be redeemed only at our locations or online store.
Data Security:
We implement security measures, including encryption and regular assessments, to protect your personal data.
Data Retention:
We retain personal data only as long as necessary for the purposes mentioned above, in line with legal requirements.
Third-Party Data Sharing:
We may share your data with trusted, GDPR-compliant third-party providers who assist in operating our website and services.7. Cookies and Tracking
We use cookies to enhance your experience on our website. By using our site, you consent to the use of cookies. You can manage cookie preferences in your browser settings.8. Marketing Communications
With your consent, we may send marketing communications. You can opt-in or opt-out at any time by following the instructions in the emails or contacting us directly.9. Gift Cards
Gift cards are issued by Horeho Couture LLC and can be redeemed only at our locations or online store.
- Expiration: Gift cards are valid for 1 year from the issue date.
- Lost/Stolen Cards: We are not responsible for lost, stolen, or damaged cards. Lost or stolen cards may be replaced with the original purchase receipt, if available.
- Non-transferable: Gift cards cannot be transferred or resold.
- Fraudulent Activity: We reserve the right to cancel or refuse redemption of gift cards if fraudulent activity is suspected.
- Refunds: Gift cards are non-refundable.
Applicable Law:
These terms and conditions are governed by the laws of Republic of Kosovo, and disputes will be subject to the jurisdiction of the courts in Kosovo.
For any questions or inquiries about gift cards, contact us at info@horehocouture.com.10. Consent and Agreement
By checking the box during the checkout process, you consent to and agree to these Terms and Conditions and our data processing practices.
These terms and conditions are governed by the laws of Republic of Kosovo, and disputes will be subject to the jurisdiction of the courts in Kosovo.
For any questions or inquiries about gift cards, contact us at info@horehocouture.com.10. Consent and Agreement
By checking the box during the checkout process, you consent to and agree to these Terms and Conditions and our data processing practices.